Call centar: +381 11 31 31 600
office@altapay.rs
AltaPay Locator
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Call centar: +381 11 31 31 600
office@altapay.rs
AltaPay Lokator
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Complaints

Complaints

Should you wish to submit a complaint about the operations of the electronic money institution or the services we offer, please consult the Notice on the Procedure for Submitting Complaints.

Complaint submission form






    Personal data is processed in accordance with the Personal Data Protection Policy, for the purpose of fulfilling a legal obligation. By clicking 'Submit Complaint', you confirm that you are familiar with the data processing rules.

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    Ugrinovačka 212, local 1

    11080 Beograd (Zemun)

    +381 11 31 31 600

    office@altagroup.rs

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    General Terms and Conditions – applicable from May 6th 2025

    General Terms and Conditions – E-commerce and Accepting devices – applicable from May 6th 2025

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    Notice on the Manner of Filing Complaints

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    Asset 3AltaGroup3

    Ugrinovačka 212, lokal 1

    11080 Beograd (Zemun)

    +381 11 31 31 600

    office@altagroup.rs

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    Alta Pay IEN

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